1. Ordering & Delivery
By placing an order through Janani Groups, you agree to the following terms regarding our food delivery service:
- All orders are subject to availability of ingredients and menu items
- Delivery times are estimates and not guaranteed
- We reserve the right to refuse service to anyone for any reason
- You must be at least 18 years old to place an order
Important: Please ensure your delivery address is correct. We cannot be held responsible for incorrect addresses provided by customers.
2. Payments & Pricing
Our payment terms ensure transparency and fairness for all customers:
- All prices are in Indian Rupees (₹) and inclusive of applicable taxes
- We accept various payment methods including credit/debit cards, UPI, and cash on delivery
- Menu prices are subject to change without notice
- For cash on delivery, exact change is appreciated
3. Cancellations & Refunds
Our policy on order cancellations and refunds:
- Orders can be cancelled within 10 minutes of placement without penalty
- After 10 minutes, a cancellation fee may apply
- Refunds for cancelled orders will be processed within 3-5 business days
- No refunds will be given for delivered orders unless food quality issues are reported immediately
4. Privacy & Data Protection
We take your privacy seriously. Our data practices include:
- We collect only necessary information to process your orders
- Payment details are encrypted and securely processed
- We may contact you regarding your order or for feedback
- We do not share your information with third parties for marketing purposes
5. Liability & Food Safety
Important information regarding food safety and our liability:
- Customers with food allergies should inform us before ordering
- We are not liable for any allergic reactions if not informed in advance
- Food should be consumed immediately after delivery for best quality
- We follow all food safety regulations but cannot guarantee against rare incidents
Note: If you receive incorrect or unsatisfactory food, please contact us within 30 minutes of delivery for resolution.